Refund Policy

Last updated: July 2, 2026

The short version

No refunds once a purchase has been generated. As soon as a credit is used to produce a PowerPoint deck, an infographic, or an AI image set, that purchase is final and non-refundable — the compute, AI, and delivery costs are already incurred.

Unused purchases can be refunded in full within 30 calendar days of the original charge.

Eligible for a full refund

All of the following must be true:

• Request is made within 30 calendar days of the original purchase.
• For a single-set / infographic / AI image purchase: no credit from that purchase has been consumed (no deck, infographic, or image set generated).
• For a Pro subscription: no Pro-only conversions have been generated in the current billing period.
• You contact us from the email address associated with your account.

Partial refunds (at our discretion)

• A technical failure on our side prevented your file from being generated but the credit was still consumed.
• Duplicate charge caused by a payment-processing error.
• Clear case of fraud or unauthorised account use.

Not refundable

• Any purchase after a deck, infographic, or AI image set has been generated — the delivered file is yours to keep and the credit is spent.
• Partially used multi-credit packs — only unused credits are eligible; used ones are final.
• Dissatisfaction with the quality of AI-generated content — please review the on-page preview before generating.
• Pro subscription periods that have already been used.
• Free-tier conversions (no payment was made).

How to request a refund

Refunds are processed by our payment provider, Stripe, who is the Merchant of Record. To request one:

1. Visit Stripe billing portal and look up your order using the email you used at checkout, or
2. Reply to your Stripe receipt email and request a refund, or
3. Email info@pd2ppt.com with your order ID and a brief reason — we aim to respond within one business day.

Cancelling a subscription

You can cancel a Pro subscription any time from your account page. Cancellation stops future renewals; you keep Pro access until the end of the current paid period. Cancelling is not the same as a refund — to be refunded for the current period, request a refund as above.

Chargebacks

Please email us first. Initiating a chargeback without contacting us may result in account suspension while the dispute is reviewed.

Processing time

Approval typically within 2 business days; funds back in your account within 5–10 business days depending on your bank or card issuer. See Stripe's refund policy for the full process.