Refund Policy

Last updated: October 7, 2026

The short version

No refunds once a purchase has been generated. As soon as a credit is used to produce a PowerPoint deck, an infographic, or an AI image set, that purchase is final and non-refundable — the compute, AI, and delivery costs are already incurred.

Unused purchases can be refunded in full within 30 calendar days of the original charge.

Eligible for a full refund

All of the following must be true:

• Request is made within 30 calendar days of the original purchase.
• For a single-set / infographic / AI image purchase: no credit from that purchase has been consumed (no deck, infographic, or image set generated).
• For a Pro subscription: no Pro-only conversions have been generated in the current billing period.
• You contact us from the email address associated with your account.

Partial refunds (at our discretion)

• A technical failure on our side prevented your file from being generated but the credit was still consumed.
• Duplicate charge caused by a payment-processing error.
• Clear case of fraud or unauthorised account use.

Not refundable

• Any purchase after a deck, infographic, or AI image set has been generated — the delivered file is yours to keep and the credit is spent.
• Partially used multi-credit packs — only unused credits are eligible; used ones are final.
• Dissatisfaction with the quality of AI-generated content — please review the on-page preview before generating.
• Pro subscription periods that have already been used.
• Free-tier conversions (no payment was made).

How to request a refund

Urban Beautiq LLC operates pd2ppt and decides refund requests under this policy. Stripe processes our payments and returns approved refunds to your original payment method. To request one:

1. Email info@pd2ppt.com with your order ID and a brief reason — we aim to respond within one business day. This is an estimate, not a guarantee.

Cancelling a subscription

You can cancel a Pro subscription any time from your account page. Cancellation stops future renewals; you keep Pro access until the end of the current paid period. Cancelling is not the same as a refund — to be refunded for the current period, request a refund as above.

Chargebacks

Please email us first. Initiating a chargeback without contacting us may result in account suspension while the dispute is reviewed.

Processing time

Approval typically within two business days; funds back in your account within 5–10 business days depending on your bank or card issuer. These timings are estimates, not guarantees. See Stripe's refund policy for how card refunds are returned.